The average salary for a customer service representative in Massachusetts is around $49,120 per year.
Avg Salary
Customer service representatives earn an average yearly salary of $49,120.
Wages typically start from $35,440 and go up to $74,880.
34% below national average Updated in 2025
Customer service representative earnings by seniority
Top-level customer service representative earnings begin at:
$36.00 per hour
$74,880 per year
Senior-level customer service representative earnings begin at:
$29.37 per hour
$61,090 per year
Mid-level customer service representative earnings begin at:
$23.61 per hour
$49,120 per year
Junior-level customer service representative earnings begin at:
$19.95 per hour
$41,500 per year
Starting level customer service representative earnings begin at:
$17.04 per hour
$35,440 per year
Approximate values based on highest and lowest earning segments.
Customer service representative salary by state
| State Name | Average Salary |
|---|---|
| Washington | $50,330 |
| California | $49,560 |
| Massachusetts | $49,120 |
| Minnesota | $48,800 |
| District of Columbia | $48,250 |
| Delaware | $48,190 |
| Connecticut | $48,090 |
| New York | $48,000 |
| New Jersey | $47,740 |
| Rhode Island | $47,550 |
| Colorado | $47,540 |
| Vermont | $47,500 |
| Oregon | $47,450 |
| New Hampshire | $47,300 |
| Maine | $47,160 |
| Wisconsin | $46,970 |
| Illinois | $46,130 |
| Iowa | $46,090 |
| Arizona | $45,690 |
| Hawaii | $45,650 |
| Ohio | $45,610 |
| Montana | $45,290 |
| Alaska | $45,150 |
| North Dakota | $44,670 |
| Pennsylvania | $44,630 |
| Missouri | $44,190 |
| Michigan | $43,950 |
| Nebraska | $43,940 |
| Idaho | $43,200 |
| Indiana | $43,140 |
| Utah | $43,140 |
| Maryland | $42,830 |
| Tennessee | $42,830 |
| Virginia | $42,730 |
| Wyoming | $42,340 |
| South Dakota | $40,650 |
| Nevada | $40,560 |
| Florida | $40,440 |
| Texas | $40,420 |
| Kansas | $40,320 |
| North Carolina | $40,240 |
| Georgia | $39,630 |
| New Mexico | $39,030 |
| South Carolina | $38,860 |
| Kentucky | $38,700 |
| Oklahoma | $38,650 |
| West Virginia | $38,430 |
| Alabama | $38,400 |
| Arkansas | $37,840 |
| Louisiana | $37,330 |
| Mississippi | $36,380 |
| Virgin Islands, U.S. | $33,010 |
| Guam | $22,510 |
| Puerto Rico | $20,010 |
How do customer service representative salaries compare to similar careers?
Customer service representatives earn about the same as related careers in Massachusetts. On average, they make less than garbage collectors but more than delivery service drivers.
| Career | Median Salary |
|---|---|
| Garbage collector salary | $50K |
| Upholsterer salary | $48K |
| Painting, coating & decorating worker salary | $54K |
| Medical secretary salary | $50K |
| Hazardous materials removal worker salary | $50K |
| Customer service representative salary | $49K |
| Office clerk salary | $50K |
| Tailor salary | $50K |
| Engraver salary | $51K |
| Delivery service driver salary | $48K |
Source: CareerExplorer (Aggregated)