We surveyed 6,225 technical support specialists to better understand the work environment and required skills of a typical technical support specialist. Here are the results.
How much intelligence is required as a technical support specialist?
Low
High
Working as a technical support specialist typically doesn’t require the use of high levels of intelligence in daily tasks.
Can I learn to become a technical support specialist?
Intrinsic Talent
Acquired Talent
A career as a technical support specialist typically depends predominantly on qualities you can gain through experience, with a small aspect of skills you are born with.
Is it easy to get a job as a technical support specialist?
Easy
Hard
It’s typically not very difficult to find a job as a technical support specialist. If you’re curious about the numbers, check out the job market for technical support specialists.
Do technical support specialists work full-time or part-time?
82% of technical support specialists work in full-time roles while 18% work part-time.
Is being a technical support specialist stressful?
Low
High
Stress is not uncommon amongst technical support specialists, with daily work sometimes being quite demanding.
Is being organized important as a technical support specialist?
Low
High
Some level of organization is generally required to be a technical support specialist.
How competitive is the workplace for technical support specialists?
Low
High
Competition at work is not common for technical support specialists.
Does being a technical support specialist require frequent time pressure to complete tasks?
Low
High
Technical support specialists will have to sometimes face time pressure on the job.
Are technical support specialists allowed to express themselves creatively?
Low
High
Technical support specialists rarely get a chance to express themselves creatively.
Do technical support specialists have control over the direction of their work?
Low
High
Technical support specialists tend to have a set and inflexible work schedule that they are unable to deviate from too much.
Is being a technical support specialist physically demanding?
Low
High
Work as a technical support specialists is rarely physically demanding, making it a suitable option for those unable to perform physically strenuous tasks.
Are technical support specialists exposed to a wide variety of work?
Low
High
While sometimes repetitive, technical support specialists tend to have opportunities for variety in their work.
Does being a technical support specialist require attention to detail?
Low
High
Attention to detail is a vital skill for technical support specialists, as small mistakes can make or break one's ability to succeed in the career.
Does being a good technical support specialist require compassion and empathy?
Low
High
Being compassionate and empathetic is considered helpful to those looking to pursue careers as technical support specialists.